COVID - 19 Shipping Updates

Rex Kuo
COVID - 19 Shipping Updates

 

COVID-19 Shipping Updates

  • We are currently delivering worldwide.
  • Please allow for shipping delays to regions currently impacted by government lockdowns. 
  • Free shipping for all orders over $40
  • Our delivery partners no longer require a signature on delivery, allowing them to safely drop your parcel at the door without contact.
  • Please use a residential address as deliveries to business addresses may not be completed.

 

Like many other small businesses, we are actively monitoring the situation around the world and adjusting to new precautions. 

Rest assured, we’re doing everything we can to keep our team and community safe. 

Below are some operational updates and measures we are taking: 

 

Online Orders

  • Worldwide shipping
    We are currently delivering to all regions (with the exception of specific suspended countries, listed below)
  • Suspended Countries
    Algeria, Bahamas, Belgium, Bolivia, Brazil, Cameroon, Chile, Colombia, Costa Rica, Croatia, Cuba, Dominican Republic, Egypt, Greece, Hungary, India, Iran, Iraq, Israel, Jamaica, South Korea, Mexico, Morocco, Netherlands, Pakistan, Peru, Philippines, Romania, South Africa, Thailand, Ukraine
  • Free Shipping
    For all orders over $40

  • Returns policy
    Temporary 60-day returns to give you greater flexibility during these uncertain times.

  • 2-year warranty 
    Our products are covered with a 2-year warranty to give you peace of mind.

 

Ensuring Clear Communication

  • Updates and changes
    We aim to share updated information as clearly and as soon as we can – in regards to shipping, production and anything else that impacts the Orbitkey community and beyond. 
  • Customer support
    Our team is still available for any form of information or support you may need. Please don’t hesitate to reach out via email at hello@orbitkey.com.

 

Cleanliness Standards

 

  • Prioritising health and safety

    All Orbitkey products have always been made, assembled, organised and cared for with the utmost attention to quality. All team members in our warehouses go through health checks and self-sanitise regularly.  

    The same applies for all our 3rd party fulfillment centres. They follow strict standards and measures in ensuring that all materials, products, and team members are taken care of and held to the highest safety and cleanliness standards. 

We will continue to update this page with new information as we monitor the situation. 

If there is anything we could do better, please get in touch via email, Facebook Messenger or Instagram

In the meantime, thank you for your contribution in keeping our communities safe, and for helping one another as we navigate this moment all together.

 

Take Care,

Rex, Charles and the Orbitkey Team