Welcome to FAQ! We'll try our best to satisfy your curiosity.
Simply select the items you would like from our online store and they will be added to your cart. When you are ready, click on your cart and proceed to check out.
There will be a box on the second page of the checkout process. Enter the code into the box and click "apply".
We are working hard on tailoring our website to show the correct currency based on your location. Currently the currency shown on our .com.au website is Australian dollars, our .com website is in US dollars, and our co.uk website is in Euros. However there are no problems with processing transactions from any other countries. And we ship anywhere in the world!
As soon as we have replenished out stocks, we will make them available for purchase online.
Feel free to sign up to receive notification for when an item becomes available, and we'll send you an email when it does, so that you'll be the first to know!
You can check the status of your order through the Order Confirmation email we would have sent you upon completing your purchase.
Please allow 1-2 working days for our fulfilment team to process your order for shipping. Standard shipping may take 1-6 weeks depending on your location.
When your order is shipped we will send you a shipping confirmation email, with a tracking number which you can use to monitor its progress.
Please note that some shipments to certain countries do not have tracking services available. But rest assured your order is on its way.
For more information about shipment, please check our shipping info page
Most keys will fit without any issue, as long as the hole on your key is greater than 4mm in diameter, it has a flat profile and the length is shorter than 60mm (from the hole to the end of the key). This rule also applies to keys where the holes are irregular in shape (e.g. slot, square, triangular).
Anything that doesn't fit on the Orbitkey (such as car keys) can be attached using the D-ring included with every Orbitkey.
If you want to make sure, we have a guide to how you can check your keys in the next question.
Solution 1 - You can easily check using a ruler to see if the key hole is at least 4mm large.
Solution 2 - If you have access to a caliper, it's even better and more accurate!
Solution 3 - If you really want to make sure, you could use this template.
Although we do recommend a minimalist approach to key carrying, the Orbitkey can carry up to 7 standard keys (each 2mm thick).
The Orbitkey can certainly accommodate store loyalty cards, but it will depend on the shape of the card and where the hole on the card is located. It works best when the hole is in the centre and the card is not too wide.
Yes, the D-ringl attachment comes with every Orbitkey free of charge. With it, you can attach your car key, temporary keys and any large items to your Orbitkey
All our bands are interchangeable. Spare bands are available on our website for customers that would like to easily change the style of their Orbitkey.
Unfortunately, the band and locking mechanism for version 2 are different, and are not interchangeable with version 1.
All our Orbitkeys are shipped pre-assembled in a custom cardboard/Kraft paper box - so you can experience Orbitkey the moment it arrives (which also makes them great gifts *wink*). The package also includes instructions for assembly and use.
We use genuine cowhide leather.
Our leather bands are made from genuine cowhide leather and will age over time - a look we prefer personally. However if you would like to maintain the leather we recommend cleaning it with a soft, dry cloth and limiting its exposure to direct heat or intense sunlight.
We are always working to bring new designs and accessories to the Orbitkey range. If you have any suggestions, we would love to hear about them! Drop us a line at firstname.lastname@example.org or send us a suggestion on Facebook or Twitter.
We regularly release new designs and run promotions. To stay up-to-date please subscribe to our mailing list at the bottom of our website and follow us on Facebook and Twitter.
All Orbitkey products are marked with our logo or 'Orbitkey.' Our products are only available in our online store and at certified resellers.
Yes we do sell replacement parts, please contact us at email@example.com.
Need more info?
Working on an Orbitkey story? First of all, thank you! We have a media kit and high resolution images handy, available on request. Just drop us an email at firstname.lastname@example.org
Interested in becoming our retail or distribution partner? Please shoot us an email at email@example.com
If there’s anything else we can help you with, or if you simply want to say hi, you can fill the form below, or email us at firstname.lastname@example.org
If you’re interested in customising the Orbitkey with your logo for your clients, we can certainly help you! Just drop us an email at email@example.com