How much does shipping cost?
For orders over $30, we provide free shipping to all US, UK, and Australia orders.
For orders below $30 and the rest of the world, shipping cost is calculated according to weight and the number of items. You can save on shipping by ordering multiple items together. You will be able to see your total shipping cost at checkout.
Where will you be shipping from?
Our fulfilment centres are located in US (LA), Australia (Sydney), Hong Kong and UK
Depending on stock availability and your location, we will ship your order from the most suitable centre.
What shipping options do you have?
Standard shipping from Hong Kong is via HK Post Int'l Registered Mail.
Standard shipping from Australia is via Australia Post.
Standard shipping from US is via First Class USPS with tracking in limited countries.
Standard shipping from UK is via Royal Mail Second Class with tracking in limited countries.
Will there be any customs fees?
Our shipping will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.
How long does domestic shipping take?
Standard domestic shipping usually takes between 1~5 working days depending on your location. Please allow 1-2 working days for order processing time.
How long does international shipping take?
Standard shipping can take between 7 to 30 working days depending on your location and any possible transit delays at your local customs office. Please allow 1-2 working days for order processing time.
Do you ship to UAE (United Arab Emirates)?
Please note that shipping To UAE (United Arab Emirates) could take up to a month and a P.O. Box is required to ship your order
What does pre-order / back-order mean?
Pre-order /back-order means that we are currently low on or have no stock of an item, your order will be shipped as soon as the item becomes available.