We ship anytime, anywhere - from our warehouses worldwide.


How much does shipping cost?

For orders over $30, we provide free shipping to all US, and Australia orders.

For orders below $30 and to the rest of the world, shipping cost is $10 flat fee. You can save on shipping by ordering multiple items together. 

 

Where will you be shipping from?

Our fulfilment centres are located in US (LA), Australia (Melbourne), Hong Kong, Netherlands and the UK.

Depending on stock availability and your location, we will ship your order from the most suitable centre.

 

What shipping options do you have?

Standard shipping from Hong Kong is via HK Post Int'l Registered Mail.

Standard shipping from Australia is via Australia Post.

Standard shipping from US is via First Class USPS (with tracking in limited countries).

Standard shipping from UK is via Royal Mail Second Class (with tracking in limited countries).

Standard shipping from the Netherlands is via DHL Global Mail, and GLS Ground Service (with tracking service in limited countries).

 

Will there be any customs fees?

Our shipping will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.

  

How long does domestic shipping take?

Standard domestic shipping usually takes between 2~7 working days depending on your location. 

Please allow an additional 1-2 working days for order processing time.

 

How long does international shipping take?

Standard shipping can take between 10 to 30 working days depending on your location and any possible transit delays at your local customs office. 

Please allow an additional 1-2 working days for order processing time.

 

Do you ship to UAE (United Arab Emirates)?

Please note that shipping To UAE (United Arab Emirates) could take up to a month and a P.O. Box is required to ship your order

 

What does pre-order / back-order mean?

Pre-order /back-order means that we are currently low on or have no stock of an item, your order will be shipped as soon as the item becomes available.

 

Do you charge a re-shipping fee?

We may charge a processing fee to re-ship orders that has been returned to us for the following reasons:


1. Unknown reason – refused or rejected upon delivery
2. Insufficient / incorrect address entered during ordering process
3. Unclaimed parcels from your local post office